Privacy policy

Privacy Policy (March 2018 GDPR update)

Protecting all personal data which you entered onto our website.

House Tree Online Estate Agents Ltd (Registered in England 08188910, Data Protection Licence No: ZA081846)

Whose registered office is at Provident House Burrell Row Beckenham BR3 1AT

Submitting your personal details on our website will enable you to receive one or more appraisals from House Tree Online Estate Agents Ltd and/or one of our genuine partners. House Tree Online Estate Agents Ltd work closely with AOL Services Ltd who progress the property selling process on behalf of our customers. We will also pass your personal details to one of our estate agency partners if you prefer a more traditional way of selling your property. Once you have submitted your personal details we or they may contact you directly to provide you with advice, valuations and competitive quotations to sell your house.

As well as this House Tree Online Estate Agents Ltd may contact you by text and/or email in regards to the selling process of your property from time to time with various options that may involve partner companies that we are associated with. You may choose to opt out from receiving email or text at any time.

On May 25th 2018 the ICO introduce a new guideline for all EU businesses as to how they handle and control personal data. This legislation is termed GDPR. House Tree Online Estate Agents Ltd understand that you care how your information is first collected and then used. This notice describes our website privacy policy and also forms part of the website terms and conditions (Website Terms). By accepting our Terms and Conditions you agree to the practices in this Privacy Policy.

When you submit your personal details on www.housetree.co.uk website you are agreeing that we can forward your personal contact details to one of our selected partner companies. You understand that House Tree Online Estate Agents Ltd will not offer to purchase your property, only forward your details to one of our partner selling companies. Note, there are many different methods to sell property, if an offer is not acceptable then one of our partner buying companies may offer other options they feel may better suit your requirements.

Access to your personal information:

You have the right to request a copy of the personal information House Tree Online Estate Agents Ltd holds about you and to have any inaccuracies corrected. We will ask for confirmation of your identity before we disclose any personal information and may charge a £10 administration fee to process this request. Please address requests to the Data Protection Officer, Alan Simpson, House Tree Online Estate Agents Ltd, Provident House, Burrell Row, Beckenham BR3 1AT.

Your consent:

By using this website and all other linked websites, you consent to our master privacy policy detailed below.

We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area and this website will constantly evolve to meet these demands.

Cookies

Some of our web pages utilise “cookies”. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

Follow this link to find out how to do this… Manage Cookies on my site

Some cookies are necessary for the operation of our website, if you choose to block them some aspects of the site may not work for you. Non necessary cookies are only set when you have given your explicit consent to their use. Such cookies included those set by our statistics package Google Analytics.

GDPR Policy

We are transparent about the data we are storing and why we are storing it. Mostly data collected and stored by us consists of the following: Customers and potential customers’ name, email address, postal address and telephone number. In some cases customers payment details in the form or credit and debit card information is stored on our secure payment gateway partner, Stripe.

The information is stored indefinitely as often customers or potential customers request our services and those of our partners and suppliers on a repeated basis. Only directors of our company have access to our data. Consent from our customers and potential customers will have been asked for specifically. At any point in a customer’s journey, they have the right to access all the information we are holding on them. If they don’t want us to store their data anymore, then they have the ‘right to be forgotten’, meaning we will delete all the information we are holding on them.  

BASICS

All personal computers and mobile phones connected to an intranet or the internet are all password protected. Each office internet connection is secure. No wifi is provided for visitors in our offices. We maintain no physical servers on any of our premises.

CLOUD PROTECTED

The physical security of our data is provided in data centres via the Cloud. We use no local networks. Off-premises, cloud-based solutions are also adopted with a private cloud service.

Customers and potential customers who provide their data (name, telephone, postal address, email address and payment information) are adequately protected as their details are stored securely in the Cloud.

PROCESSES

Data protection is the default position of all our processes. All paper documents are shredded before being scanned, saved as a PDF and stored in the Cloud. We keep no hard copies of documents on any of our premises.

DATA COLLECTION

Applicants applying for our services and third party services must give their express permission (in the form of a tick box they have to check) for their data to be stored. Furthermore, any marketing emails we send will also have to have a similar check-box.

SUPPLIERS

We regularly share customer data with our trusted partners and suppliers such as buyers, lawyers or property maintenance companies. The interfaces and connections we use with our suppliers are all firewall and password protected. In addition, we have requested our suppliers and partners guarantee their own data security to make sure all data is suitably protected.

PERMISSIONS

We request explicit permission from our customers for everything their data is used for and every point of contact. Customers and potential customers are required to opt-in at every stage.

PERSONAL IDENTIFIERS

Data that can identify our customers is pseudonymised. Datasets are connected with, for example, a reference number rather than personal identifiers.

OPT OUT

Customers and potential customers can ‘opt out’ of being contacted by us and our partners and suppliers, all data associated with an ‘opt out’ is deleted within 24 hours of a request, including cloud hosts where there may be multiple copies.

DATA TRANSFER

Individual customers can request we transfer their data to a different supplier, even if this is a rival business. Data is stored securely in a way that allows us easily to provide a copy of any information we hold on that customer.

SECURITY

Our offices and the homes of directors, where data may be used and equipment stored are all protected under lock and key, alarm systems and CCTV systems. No physical copies of any personal data are kept in any location. No USB sticks, CDs or DVDs are used by our organisation. Whilst we ensure that we closely monitor our systems, firewalls, spam filters and connections, any personal data that suffers a breach we will inform both the data controller and the customers affected within 72 hours.

CONCLUSION

Our default is that GDPR protects our business, our colleagues and our customers. As such we are diligent, thorough and compliant with all our data. We regularly audit our processes and security, achieving customer opt-in at every stage and ensure our suppliers and partners are compliant also.